1. Why we collect your personal information

We collect personal information to support the delivery of safe, effective, and coordinated health care services. The information we collect helps us to:

• Provide, plan, and coordinate your health care services;
• Assess your health needs and develop appropriate care plans;
• Communicate with you and other members of your care team;
• Maintain accurate health records;
• Arrange referrals, consultations, and follow-up care;
• Support quality improvement, safety, evaluation, and service planning;
• Meet legal, regulatory, and funding requirements.

We only collect information that is necessary for these purposes.

2. How We Collect, Use, and Disclose Your Personal Information

Collection of Information

We collect personal information in a variety of ways, including:

• Directly from you during appointments, assessments, registration, and communication with our organization;
• From individuals you authorize to provide information on your behalf;
• From other health care providers or organizations involved in your care, when permitted and appropriate;
• Through referrals, consultations, and health care documentation.

Use of Information

Your personal information may be used to:

• Provide health care services;
• Support communication and coordination among your care providers;
• Maintain your health record;
• Improve the quality and safety of services;
• Support administrative and operational activities.

Disclosure of Information

We may share your personal information with:

• Health care providers involved in your care;
• Organizations involved in your treatment, referral, or care coordination;
• Third parties when required or permitted by law;
• Other persons or organizations when you provide consent.

We will not disclose your personal information for purposes unrelated to your care or legal obligations without your knowledge and consent.

3. Consent for Collection, Use, and Disclosure of Personal Information

We will seek your consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

Consent may be obtained:

• Verbally;
• In writing;
• Electronically;
• Through other appropriate methods depending on the circumstances.

You have the right to:

• Ask questions about how your information is collected, used, and shared;
• Refuse to provide consent, where appropriate;
• Place reasonable limits on how your information is collected, used, or disclosed;
• Withdraw your consent at any time, subject to legal or professional requirements.

Please note that withdrawing or limiting consent may affect our ability to provide certain services or coordinate your care.

4. Accessing and Correcting Your Personal Information

You have the right to request access to your personal information held by the Mary Berglund Community Health Centre Hub.

You may request:

• A copy of your health record or personal information;
• Information about how your information has been collected, used, or disclosed;
• Corrections to information that is inaccurate or incomplete.

Requests for access or correction should be submitted to the organization’s Privacy Contact.

We will respond to requests in accordance with applicable privacy legislation.

5. Privacy Questions and Concerns

If you have questions about privacy, how your information is handled, or your privacy rights, please contact:

Privacy Contact:
Heidi West, Executive Director

We are committed to responding to privacy questions and concerns in a timely and respectful manner.

6. Making a Privacy Complaint

If you believe your privacy rights have not been respected, please contact the Mary Berglund Community Health Centre Hub first so we can review and address your concern.

You also have the right to make a complaint to the applicable government privacy oversight body.

For organizations operating in Ontario, concerns related to personal health information may be directed to:

Information and Privacy Commissioner of Ontario (IPC)
Website: www.ipc.on.ca
Phone: 1-800-387-0073

The IPC reviews complaints related to privacy practices and compliance with Ontario privacy legislation.